Privacy Policy

Last Updated: June 2026

HERA ("HERA," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, software platform, applications, and related services.

Information We Collect

Information You Provide

We may collect information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Company name

  • Business information

  • Account credentials

  • Customer records uploaded into the platform

  • Event and booking information

  • Communications with our support team

Information Collected Automatically

When you use HERA, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Usage data

  • Session activity

  • Analytics and performance metrics

  • Cookies and similar technologies

How We Use Information

We use information to:

  • Provide and operate the HERA platform

  • Manage user accounts

  • Deliver customer support

  • Improve platform functionality

  • Send service-related communications

  • Monitor security and prevent fraud

  • Comply with legal obligations

  • Analyze platform performance and usage trends

Customer Data

Businesses using HERA may store customer information within the platform. Such data remains the property of the business that uploaded it. HERA processes this information solely for the purpose of providing platform services.

Third-Party Services

HERA may integrate with third-party providers, including but not limited to:

  • Twilio

  • Email service providers

  • Calendar providers

  • Payment processors

  • Analytics platforms

  • CRM and business software integrations

Information shared with these providers is governed by their respective privacy policies.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of information

  • Object to certain processing activities

  • Request data portability

Requests may be submitted through our contact information below.

Children's Privacy

HERA is intended for business users and is not directed toward children under 13 years of age.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding this Privacy Policy, please contact us through the contact information provided on our website.